“Constant dropping wears away a stone, not because of its strength, but because of its perseverance”. No matter what requirements customers have, we always gain the trust of customers in our Xinyue Group by professional in perspective, patient communication and persistent attitude.

The order for this shipment was a new customer from Sri Lanka. We started to establish communication at the beginning in December of last year. The customer’s demand is Sch 40 seamless tube of regular size. Due to the design drawings were required in advance for construction purposes, the customer had modified the quantity, specification and thickness of zinc layer of pipes for many times. We updated the price and delivery date according to the changes of the steel market and explained our quotation every time. During the communication, we provided the certificate of origin, bill of lading and other documents exported to the country in previous years, including MTC and seamless pipe project list. Therefore, customers can understand our competence and rest assured about the product quality.

The customer was very satisfied and trusted with our patient and timely quotation. In addition, customers decided to purchase pipe fittings and valves from us at the same time. Due to the customer’s urgent demand for pipes, we immediately communicated with the factory, the galvanizing factory and the freight forwarding to provide the customer with the best delivery date and the appropriate price, so the customer quickly confirmed the order. The customer was satisfied with us, because of timely information about products we provided, such as process of production and photographs of goods.

Now, the pipe has been shipped to Sri Lanka with our vision: Build the world, serve the globe, walk side by side with our customers.