Today, an regular Indonesian customer was introduced. We met and knew each other through a trial order. The customer purchased a cabinet of galvanized LSAW steel pipe for the first time. The customer wanted to understand the strength of Xinyue in all aspects through the products. Through our careful and patient introduction and detailed services in the order process, Xinyue left a good impression on the customer as a whole. After receiving the goods, the customer inspected the quality of the products. Finally, all the test data fully met the customer’s early requirements. Attentive service, high-quality products and reasonable price were reasons why customer chose us. Therefore, the two sides opened one order after another cooperation. Now the Indonesian purchaser has became a loyal customer of Xinyue, basically every month we will receive orders from this customer.

This month’s order was the same as before. Products purchased by the customer were still conventional galvanized pipes and black pipes. The quantity of goods was 10 cabinets. We did not lower the service standard because we were too familiar with the customer. On the contrary, we paid more attention to every detail. After receiving the customer’s inquiry, we provided a quotation in time and quickly. Combined with the current shipping, the most suitable freight forwarder was found. We not only defined the shipping time, specific shipping date and arrival time in the scheme, but also saved a lot of freight for customers. For Xinyue, putting customer first was not just talk, but chose to start from the vital interests of customers. Based on the long-standing tacit understanding between the two sides, the customer trusted us very much, signed a contract with Xinyue immediately, and the down payment arrived in a very short time. In the later stage, we still strictly controlled the product quality, required a third party for inspection, and then re-inspected the goods in the form of sampling inspection to ensure each steel pipe sent by Xinyue was a high-quality product. At present, the good is already sent to the port of destination and expected to arrive in Indonesia on the 29th of this month.

Xinyue focuses on the long-term cooperative relationship with customers. We actively provide professional guidance to satisfy the needs of customers for various types of steel, provide customers with overall implementation scheme and professional technical support services, so as to improve customer satisfaction, maintain long-term and stable cooperative relationship.