This time, we are going to talk about a newly met European customer. The customer is a local European trader who has never had import experience. In August 2021, Xinyue received an enquiry from this customer for the first time. The content of the enquiry was EN10216-1 seamless carbon steel pipes, totally 700 tons, more than 30 different specifications with thin wall thickness. However, due to the instability of the price, customers had been on the sidelines. Xinyue always maintained close contact with customers, constantly updated prices for customers and wanted to strive for the best purchase time for customers. At the same time, considering the customer was importing for the first time, he had doubts about the quality. While constantly updating the price, Xinyue technical team also prepared complete technical information for the customer, and actively submitted technical documents, such as ITP, MPS, Sample MTC, etc. During this period, although customers were constantly looking for different suppliers to compare prices, they still maintained active communication and feedback with Xinyue.

Lasted two months, in line with the principle of meeting customer needs and service first, the sales specialist regularly updated the price list, so that customers could always know the current price. In addition, we found the most suitable freight forwarder in combination with the current shipping, and provided clear details for customers in the quotation including cost and arrival time. Through unremitting efforts, Xinyue finally moved the customers with high-quality service and competitive price. The customers took the initiative to find Xinyue, sincerely said that it was time to make a purchase decision, and asked our company to make the last price update according to the current market. After two days of intensive negotiations, finally customer firmly signed an order contract with Xinyue.

Behind every order, we can do nothing without Xinyue’s consistent service concept and full support of customers. On the road of foreign trade, customer trust is our driving force, and customer satisfaction is our pursuit. We will continue to serve every customer with sincerity, integrity and enthusiasm.