The growth and development of Xinyue is inseparable from the support of regular customers. The need and expectation of customers are reasons to promote the continuous progress of Xinyue. From staring foreign trade to today, Xinyue has experienced nearly 30 years and exported products in more than 100 countries around the world. In this process of development and growth, Xinyue pays attention to the effect of the brand and is committed to building an excellent Chinese brand. It also gradually relies on meticulous service and high-quality products to give customers perfect answers. Perfect cooperation is the best feedback for customer support and trust. At present, regular customers recommendation has became one of the important ways to expand new customer resources. Today’s new customers in Mexico are introduced by regular customers who have cooperated with us for a long time.

At the beginning of June this year, through recommendation of regular customers, we met a new customer and received a steel plate inquiry form from the new customer. In order to express the sincerity of cooperation, to understand the customer better and to facilitate the development of future work, the sales engineer made a special video conference with customers. Since the customer was the first time to contact Chinese steel products, they still had a skeptical attitude to a certain extent. In order to eliminate the customers’ doubts, we showed the past successful cases and experience of similar projects. In addition, through this communication, we also learned that the customer currently had two very fixed suppliers, one is the Mexico Office of large steel enterprises in the United States, another is the Mexico Office of large steel enterprises in Europe, and both of them provide in stock. Combined with the analysis of the existing suppliers of customers, although the strength and supply advantages of the other party can not be ignored, Xinyue also had storage advantages to provide spot support. At the same time, with the national control of the epidemic, we can ensure the delivery on schedule, which greatly reassures customers.

After video communication, we quickly provided quotation and supply scheme in combination with market situation, existing inventory and current shipping. In the scheme, we also suggested customers conducted SGS inspection before delivery, and delivery could be made after passing the inspection, which was convenient and fast. The customer affirmed and praised our response speed, sincere price and control of details. After careful consideration and the praise of regular customers, the new customer finally decided to start a new cooperation with Xinyue.

At present, the product of this order has set sail to destination port and is expected to arrive in Mexico in mid November. The good carries the hope of Xinyue, we hope that the products made in China will be accepted and used by more customers. We hope we can contribute to the “made in China”.