After years of in-depth market development, Xinyue’s products are distributed in more than hundreds of countries and regions around the world. Xinyue has always passed on the product quality, service details, technology research and development concept to customers. Every order is constantly repeating this process to strengthen customers’ understanding about Xinyue and impresses customers. We firmly believe that the brand effect is the continuation of enterprise value in the commercial society and it can bring long-term development to Xinyue.
On October 2020, Xinyue successfully provided a number of product about square and round tubes for the Malaysian project invested by Australian customers. Based on the good supply experience of this batch of goods, we received another inquiry from this Australian customer in March this year and quickly signed the contract at the end of March. After overcoming the jet lag and other problems for one month, the business specialist provided different design schemes, different material quotations and transportation schemes for different needs of customers through several times of video conference communication, breaking the traditional single quotation mode and allowing customers to experience diversified service modes and have more tariff choices.
This batch of new orders included C350 and c450 grade rectangular pipe and round pipe, with a total weight of about 450 tons. Large volume, tight schedule, combined with the characteristics of the order, the batch delivery plan was formulated to ensure the timely delivery. Although compared with delivering all the good at once, the batch delivery plan costs more and may contained unpredictable emergencies.“Think what the customer think, deal with what the customer worried”, sincerely consider benefits and needs from customers’ aspect, we believe that only increase brand added-value, then brand reputation and brand loyalty will be improved effectively. This is one of the important rules for enterprises to keep market vitality.
We strictly controlled the quality during the production of the first batch of products, did not relax on the whole process. At last, all the good was completed on time. At present, 170 tons of goods are on the way to Australia. It is expected that they will arrive at the site at the end of June, customers can put them into production as soon as they receive. We also guarantee the quality, quantity and delivery time for other batches of products, inform customers the real-time information of production at any time, to ensure that customers understand the trend of goods.
The construction and output of brand culture are an indispensable force for Xinyue to move towards with the vision of “build the world, serve the globe”. We will establish a perfect image of Xinyue through large and small orders.